Feb 2023

About the Event

Incident Management

SKILup Hours are educational webinars for IT Professionals that include roundtable discussions moderated by industry experts. They provide discrete buildable, how-to knowledge on topics crossing people, process and technology.

Incident management is a pivotal IT service that changes as organizations adopt higher levels of DevOps capabilities. DevOps insists that we balance stability with throughput. Teams need to find ways to ensure that accelerating change and release cycles, doesn’t impact the availability of their digital products and services. And at the same time, teams must find ways to reduce Mean Time to Discovery (MTTD) and Recovery (MTTR) so that they are released from the burden of unplanned work.

Join our experts for this SKILup Hour to learn about how Incident Management with DevOps helps organizations reduce the time and energy spent managing incidents, and achieve higher levels of innovation and performance.

What Will You


- How DevOps principles like CICD, progressive deployments and AIOps support incident management

- How lighter-weight change management can be introduced without increasing downtime

- Why changing approaches to incident management injects capacity into IT teams that can be invested in innovating more value for customers

Who Should


  • Heads of IT Operations
  • Incident Management Teams
  • DevOps and Engineering Leaders,
  • Developers
  • IT Operations Engineers
  • Support Analysts
  • Release Engineers
  • Cloud Architects
  • Site Reliability Engineers

What Timezones

Are SKILup Hours?

- SKILup Hours are scheduled for the APAC region at 11am SGT, and for AMER/EMEA regions at 8am PT/11am ET and 4pm GMT. When registering for SKILup Hours, please ensure you select the appropriate timezone for your region.

- Despite the different APAC and AMER/EMEA regions, each SKILup Hour’s topic is the same and shown live on the same day, but their panels will differ, according to your chosen region.

Upskill and expand your DevOps knowledge in just one hour

Develop your career with practical tips from experienced professionals

Engage with a panel of tech experts in a live Q&A

Watch on demand, and never miss out


Why Attend
SKILup Hours

Looking to develop your DevOps knowledge and skills but are short of time?

SKILup Hours are bite-sized, unique learning opportunities providing practical, how-to knowledge on DevOps topics including people, process, and technology.

Our Speakers

Pawel Piwosz

Lead Systems Engineer, EPAM Systems

Pawel is a DevOps Institute Ambassador, CD Foundation Ambassador, AWS Community Builder, Engineer, leader, mentor and speaker.
His focus is on CALMS. He builds better understanding of DevOps as driver for the organization. Currently, he is leading the DevOps and Cloud Academy at EPAM Systems Poland, where he is shaping new engineers to be professionals.
Pawel is devoted to Serverless and CI/CD. He authored the framework for designing the CI/CD: https://www.cicd.run/
LinkedIn: linkedin.com/in/pawelpiwosz/

Shivagami Sundari Gugan

DevOps Institute Ambassador and Lead Author, Amazon Web Services (AWS)

DevOps, Site Reliability Engineering and Cloud Architecture Evangelist
Shivagami is a Technologist and Aviation Specialist with experience in transforming large teams. Having built Organisational strategies and led the Software Engineering and Infrastructure functions in a large mission-critical environment for a number of years, she is currently leading the transformation of companies to DevOps/SRE ways of working. She is a pragmatic Technology Transformation Leader who seeks to apply Reliability Engineering and Cloud Architecture in delivering business value, and transforming business for long-standing growth and sustainability.

Suresh GP

Managing Director, Taub Solutions

Suresh GP, M-Tech is currently the Founder & Managing Director of TaUB Solutions. He has more than 19+ Years of IT experience and specialised in IT Service Management, IT Governance, Agile, DevOps and Business Relationship Management. Suresh as a Principal Consultant does Consulting, Training, Simulations and Implementation services for DevOps to Fortune 2000 organisation.
He was also awarded top 25 thought leaders in service management for 2018,2019,2020 by HDI
Suresh is also the Regional Leader for Asia Pacific and Middle East at BRM Institute and Global Ambassador of DevOps . He is a regular blogger and speaker in National & International Forums like itSMF, DevOps Institute, PMI, ISACA. He was awarded itSMF Contributor Award by itSMF Singapore in 2013 and 4 BRM Excellence Awards at BRM Connect 2017.

Anurag Sharma

Sr Product Manager, Zensar Technologies UK LTD

Anurag Sharma is a seasoned professional with over 14 years of experience in product management and management consulting.He currently serves as a Sr. Product Manager at Zensar Technologies.Anurag is a published author and a dedicated coach and mentor.He is also an Ambassador for the DevOps Institute, further demonstrating his commitment to industry knowledge and expertise.

Ambassador: Y
Email: anuragsharma018a@gmail.com
Twitter: N/A
LinkedIn: https://www.linkedin.com/in/anuragsharmapro/

Helen Beal

Chief Ambassador, DOI

Helen Beal is a DevOps and Ways of Working coach, chief ambassador at DevOps Institute, and ambassador for the Continuous Delivery Foundation. She is the chair of the Value Stream
Management Consortium and co-chair of the OASIS Value Stream Management Interoperability Technical Committee. She also provides strategic advisory services to DevOps industry leaders such as Atlassian, Moogsoft, and Plutora.
Helen hosts the Day-to-Day DevOps webinar series for BrightTalk, speaks regularly on DevOps and value stream-related topics, is a DevOps editor for InfoQ, and also writes for a number of other online platforms. She is a co-author of the book about DevOps and governance, Investments Unlimited, published by IT Revolution.
She regularly appears in TechBeacon’s DevOps Top100 lists and was recognized as the Top DevOps Evangelist 2020 in the DevOps Dozen awards and was a finalist for Computing DevOps Excellence Awards’ DevOps Professional of the Year 2021.
She serves on advisory and judging boards for many initiatives including Developer Week, DevOps World, JAX DevOps, and InterOp.

Ambassador: Y
Email: helen@devopsinstitute.com
Twitter: https://mobile.twitter.com/helenhappybee
LinkedIn: https://www.linkedin.com/in/helenjbeal/

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Frequently Asked Questions

Yes. Registration is free. it only takes a minute to sign up and you will have full access to the event both live, and “on demand”.
Yes. SKILup Hours are available on this platform for 30 days after the event. Any previous event content can be accessed on demand through DevOps Institute’s “SKILup IT Learning program“.
No applications are required to access the event. However, we do recommend that mobile users access the event via vFairs mobile application available both on android and iOS devices.



To enquire about sponsoring one of our SKILup Hours, please get in touch with our “Sponsorship Team”.
If you’d like to speak at one or more of our SKILup Hours, please get in touch with our Events Team events@devopsinstitute.com who will send further information.